May 14, 10:41 UTC
After continuing to monitor the system, we are confident the incident has been resolved. We will provide a post-mortem containing more details of what happened shortly.
May 14, 09:27 UTC
Azure have confirmed that they have taken action to solve the DNS issues, so as a result most of our services should be functioning normally now.
Unfortunately some of the mitigating actions we took to resolve the problem may have caused some customers to have issues accessing certain services, including our booking portal, Classic Widgets in Southeast Asia and North Central USA, and Diaries in East Asia. These problems will automatically resolve themselves as our DNS updates propagate.
We will provide a further update once we are certain all of our services are working correctly again.
May 13, 15:54 UTC
We have now heard back from Azure support, who have confirmed that there is currently a problem affecting Azure DNS. In the meantime, we have altered some of our services to try to mitigate the DNS problems. We have been monitoring the mitigation for around an hour now, and it appears to have worked successfully. As a result, we are now rolling out the change to the remaining services.
We will continue to monitor and will update this incident as we find out more information.
May 13, 13:54 UTC
Temporary DNS issues with Azure caused requests to fail to reach our services for a short period of time. This issue has been occurring intermittently throughout the day for short periods. This does not affect diaries in the UK or Australia but logging into the system may be affected. We have raised an issue with the Azure support team and are awaiting their response.
May 13, 12:57 UTC
Temporary DNS issues with Azure caused requests to fail to reach our services for a short period of time. We believe that the issue has been resolved and will raise an issue with the Azure support team.
May 13, 09:52 UTC
We are currently investigating an issue causing intermittent connectivity issues to our websites. We will provide updates as we find them.
May 13, 09:42 UTC