Slow booking widgets

Incident Report for ResDiary

Resolved

This incident has been resolved.
Posted Oct 03, 2019 - 16:33 UTC

Monitoring

We have fixed the affected servers, and are beginning to route traffic to it again. We will continue to monitor the situation to make sure that it is resolved.
Posted Oct 03, 2019 - 16:20 UTC

Identified

We have identified a problem with one of the application servers used to run widgets. We have temporarily begun routing traffic to other servers while we attempt to solve the problem, which should start to improve performance.
Posted Oct 03, 2019 - 15:57 UTC

Investigating

We are currently investigating an issue causing booking widgets to take longer to load, and to return availability. We will provide an update as soon as we have more information.
Posted Oct 03, 2019 - 15:49 UTC
This incident affected: Widget Configurator.