Issues with some customer widgets

Incident Report for ResDiary

Resolved

The affected systems are now working normally again. We will continue to monitor them for any problems.

Posted Oct 06, 2018 - 17:12 UTC

Monitoring

Some of the servers handling API traffic (including booking widgets) for the UK were under heavy load and had ended up in a state where they were not able to recover. One of our engineers restarted the affected servers, which allowed them to start working properly again. We are continuing to monitor the situation to make sure it has been resolved.

Posted Oct 06, 2018 - 11:47 UTC

Investigating

Some customers have reported problems with their booking widgets. Engineers are currently investigating and will provide an update as soon as more information is available.

Posted Oct 06, 2018 - 11:03 UTC

This incident affected: Widget Configurator.